Frequently Asked Questions


For iPhone Users:

Tap the AA button and click "Hide Toolbar" for a better experience.

If your video isn't loading (just a black screen):

My room is still getting ready after X amount of time

It may take a few minutes for a room to load, just wait and it should load.

How do I make my stream less laggy?

First thing to try is to lower the bitrate and lower the FPS and use a lower resolution when you make the room if that still isn't enough. There are presets in the room settings menu you can use as well as the '/setkbps' and '/fps' commands you can use manually. The bitrate is an upper limit, if it's too low compared to the fps and resolution you've chosen it will struggle, so you want to find the sweet spot and only lower it if your internet speed is slow.

How do I give the remote to someone else?

Click on their avatar in the user list or in chat and then click "Allow Control". They can now pick up and drop the remote too. If they leave or get disconnected you'll have to give them permission again.

How do I make X site work?

For most sites you need to turn the FoxyProxy VPN extension on, set it to US Residential VPN. The Custom 1 and 2 are there in case we need to add more locations in the future. There are also multiple vpn extensions you can use your own account with.

Where is my verification email?

Usually it will arrive within a minute or two but it can take longer. Please check your spam/junk folder.

Is porn allowed on Caracal?

No. Hosting any pornographic material violates our hosters Terms of Service. Any accounts seen streaming porn will be disabled, R-rated movies with nudity are still okay.

What is the user limit per room?

Right now the limit is 20 for free rooms and 50 for any tier subscription room.

Is it safe to login into my accounts in a room on Caracal?

Yes, we regard security highly and everything is sent over SSL to your room and then discarded after the appropriate keypress or mouse input is made. Along with that, once a room is killed the browser session and everything with it is destroyed. We also do not store chat logs, and needless to say we do not log keypresses. For additional security we also recommend against giving remote control permissions to others if you're logged into any personal accounts in the room, but that is up to you.

What do my connection test results mean?

Speed result

Connectivity result

A pass means you are able to connect to our room-servers, fail means it was impossible to establish a connection, this can have multiple causes:

In case of a failed connectivity test there is nothing we can do on our end, since the problem lies with either your browser, network or internet service provider.

Subscription and Keycodes

What is the difference between subscription and keycodes?


Subscribing

Raid-Protection

If you have raid-protection enabled we take extra steps to make sure the people entering your room are valid users and not people trying to circumvent previous bans. You should only use this feature if you have no other options available. You can toggle this feature from within your already running room at any time through the settings menu ("Enable Anti-Raid"). This feature is for subscribers only.

Enabling raid-protection might make your room load slower

Keycodes

What is the difference between the subscription tiers?

Free $5 $10
Sharable VM Yes Yes Yes
Dedicated Servers Yes Yes Yes
Make your room private Yes Yes Yes
Make a room at any time Wait in queue Yes Yes
RAID Protection No Yes Yes
Custom Room URL No Yes Yes
User Limit 20 50 50
Room Duration 5 Hours 12 Hours 12 Hours
Supporting Caracal Your subscription helps to keep Caracal.club running

Supported Browsers

OS H264 VP8
Chrome Windows Yes Yes
Linux Yes Yes
Android Yes Yes
iOS Yes Yes
Chromium OS 1 No Yes
Firefox Windows Yes Yes
Linux No Yes
Android No Yes
MacOS No Yes 2
iOS No No
Safari iOS Yes Yes
MacOS Yes 2 Yes 2
Edge Windows Yes 3 Yes 3
1 We are currently unable to test compatibility on Chrome OS but they were tested on Chromium OS
2 Safari on MacOS has not been thoroughly tested
3 While Edge does work, audio quality is considerably lower than in other browsers