For iPhone Users:
Tap the AA button and click "Hide Toolbar" for a better experience.
If your video isn't loading (just a black screen):
My room is still getting ready after X amount of time
It may take up to 6 minutes for a room to load during prime times, just wait and it should load.
How do I make my stream less laggy?
First thing to try is to lower the bitrate and lower the FPS and use a lower resolution when you make the room if that still isn't enough. There are presets in the room settings menu you can use as well as the '/setkbps' and '/fps' commands you can use manually. The bitrate is an upper limit, if it's too low compared to the fps and resolution you've chosen it will struggle, so you want to find the sweet spot and only lower it if your internet speed is slow.
Why is there no audio?
Sometimes the stream starts off muted while still displaying the volume as maxed, simply jiggle the audio slider and it should fix itself.
How do I give the remote to someone else?
Click on their avatar in the user list or in chat and then click "Allow Control". They can now pick up and drop the remote too. If they leave or get disconnected you'll have to give them permission again.
How do I make X site work?
For most sites you need to turn the FoxyProxy VPN extension on, set it to US Residential VPN. The Custom 1 and 2 are there in case we need to add more locations in the future. There are also multiple vpn extensions you can use your own account with.
Where is my verification email?
Usually it will arrive within a minute or two but it can take longer. Please check your spam/junk folder.
Is porn allowed on Caracal?
No. Hosting any pornographic material violates our hosters Terms of Service. Any accounts seen streaming porn will be disabled, R-rated movies with nudity are still okay.
What is the user limit per room?
Right now the limit is 20 for free rooms and 50 for any tier subscription room.
Is it safe to login into my accounts in a room on Caracal?
Yes, we regard security highly and everything is sent over SSL to your room and then discarded after the appropriate keypress or mouse input is made. Along with that, once a room is killed the browser session and everything with it is destroyed. We also do not store chat logs, and needless to say we do not log keypresses. For additional security we also recommend against giving remote control permissions to others if you're logged into any personal accounts in the room, but that is up to you.
What do my connection test results mean?
A pass means you are able to connect to our room-servers, fail means it was impossible to establish a connection, this can have multiple causes:
In case of a failed connectivity test there is nothing we can do on our end, since the problem lies with either your browser, network or internet service provider.
If you have raid-protection enabled we take extra steps to make sure the people entering your room are valid users and not people trying to circumvent previous bans. You should only use this feature if you have no other options available. You can toggle this feature from within your already running room at any time through the settings menu ("Enable Anti-Raid"). This feature is for subscribers only.
Enabling raid-protection might make your room load slower
|Access to dedicated Servers*||Yes||Yes||Yes|
|Make your room private||Yes||Yes||Yes|
|Make a room at any time||Only when a free room is available||Yes||Yes|
|Custom Room URL||No||Yes||Yes|
|Room Duration||5 Hours||7 Hours||7 Hours|
|Fallback Droplets||Slower *2||Slower *2||Faster|
|* Your room will be run on a dedicated server and only if those are full will it be run on a droplet. $10 Tier will get higher spec droplets.|
|*2 These droplets are good enough for most things, but might not be able to handle several tabs and CPU/RAM intensive websites as well.|
|Chromium OS 1||No||Yes|
|MacOS||Yes 2||Yes 2|
|Edge||Windows||Yes 3||Yes 3|
1 We are currently unable to test compatibility on Chrome OS but they were tested on Chromium OS
2 Safari on MacOS has not been thoroughly tested
3 While Edge does work, audio quality is considerably lower than in other browsers